Norma James Rewards is our Rewards programme offered to all our online customers who continually support our store. You earn points on qualifying purchases. These points can then be redeemed against future purchases. Accumulated points determine which level you are part of to unlock exclusive benefits.
Spend £1 for 5 Rewards Points and as they accumulate gain entry to levels which unlock further benefits
Once you’ve made a qualifying purchase, you’ll be allocated a level based on the point ranges below. If you have less than 500 Norma James Rewards Points, you won’t be placed in a level yet and will be at ‘Entry’ status. As soon as you have enough points, you’ll be placed on the relevant level.
Entry 500 – 999 points
1x Free delivery day per year
1x Double points day per year
1000 – 2449 points
At least 24 hours advance warning of sale
2x Free delivery days per year
2x Double point days per year
Entry 2500 – 4999 points
At least 48 hours advance warning of sale
3x Free delivery days per year
3x Double point days per year
Entry 5000 points
At least 72 hours advance warning of sale
4x Free delivery days per year
4x Double point days per year
How It Works
A qualifying purchase is an order placed
- on any product, including sale and promotional ones
- whilst logged in to your account
- are for online orders only
- are calculated before delivery costs are added
- are calculated after any promo code is applied
- are not awarded on a qualifying purchase where points are being redeemed
- are accumulated upon every subsequent purchase
- have no expiry date
- are for online orders only
- accumulate and you need to reach 1000 points for your first redemption
- also, require a Bag Total of £50 before delivery costs and after any promo code is applied to be used
What Happens To My Rewards Points If I Return An Item?
If you return items from an order, you will receive points for only the items that you have kept. If you return any items after the 14th day, it is within Norma James’discretion to accept your return. If it is accepted and points have already been added, the equivalent points that were earned for the items returned will be deducted from your account and your level will be adjusted if those points contributed to any level upgrade.
If you return any item for a refund with 14 days of placing your order, the equivalent points will be deducted from your Rewards Points.
If you return an item more than 14 days after the purchase was made and your return is accepted, the equivalent points will be removed from your cleared Rewards Points. This may result in a negative points balance.
How Can I Sign Up For Norma James Rewards?
To be eligible for Norma James Rewards, you must be a Norma James account holder and aged 18 years or over. As soon as you’re registered, you’ll start earning points after ticking the box by the message “By selecting this checkbox, you will be in part of Reward Points Program”
Norma James Rewards launched 28th October 2018
Remember to earn or redeem points you must be logged in to your Norma James account.
Don’t have a Norma James account yet! Sign up for an account today!