Buying for a Christmas Gift? Our Festive Returns Policy Starts Now
At normajames.com we’re specially extending our returns period to cover the Christmas season. Any items shipped between the 4th December 2019 and 20th December 2019 inclusive may be returned to us within 28 days of receipt. Items returned to us within the first 14 days of the 28 day period will be eligible for a full refund or exchange as standard. Items returned within the following 14 days will be eligible for an exchange or online credit of the returned order total. The credit will be issued as a unique one time use coupon code for the customer to use for any product site wide, including sale items. The credit will be valid for 6 months after day of issue.
This policy will also apply to telephone sales made between the 4th and the 20th December 2019. The credit from a returned telephone sale will be issued in the form of paper credit note which can be used towards a telephone sale of the same or higher value, or can be used in store. This credit is also valid for 6 months.
Any items returned to us over this period are subject to the standards of our normal returns policy. All items must be returned unworn with original tags and with proof of purchase. Our policy will revert back to the normal 14 day period for orders despatched from the 21st December 2019 onward.
If you have any questions or quires regarding our festive returns policy please email us at email@example.com where a member of the Norma James team will be happy to assist you.
Will My Order Arrive in Time for Christmas?
We recommend that you order before the 20th December to ensure delivery before Christmas using our UK standard shipping service. Our express shipping service (next working day) can be used on orders made up till 2pm on the 23rd of December to ensure delivery before 1pm on Christmas Eve.